Refund & Cancellation Policy

REFUND & CANCELLATION POLICY

Last Updated: July 22, 2026

Refund & Cancellation Policy

Welcome to ResourcePlus Online ("ResourcePlus", "the Platform", "we", "our", or "us").

ResourcePlus is the flagship HR, Payroll, Workforce Management, and AI-powered enterprise platform provided by NSP Global Solutions, the regional arm of NSP Solutions Private Limited (NetSoftPro).

This Refund & Cancellation Policy explains how subscription cancellations, refunds, professional services, and payment-related matters are handled for ResourcePlus products and services.

By purchasing or subscribing to ResourcePlus, you acknowledge that you have read and understood this Policy.

1. General Policy

ResourcePlus provides enterprise software and related professional services to business customers.

Unless otherwise stated in a signed commercial agreement, all purchases are subject to this Refund & Cancellation Policy.

Refunds, where applicable, shall be processed in accordance with the applicable Sales Agreement, Subscription Agreement, Purchase Order, Quotation, or other written agreement between NSP Global Solutions and the customer.

2. Subscription Refunds

Refund eligibility shall be governed by the applicable commercial agreement entered into between NSP Global Solutions and the customer.

Unless expressly stated in the applicable agreement or required by applicable law:

• Subscription fees are non-refundable once the subscription has been activated or access to the Services has been provided.
• Refund requests will be evaluated in accordance with the agreed commercial terms.
• Approved refunds will be processed using the original payment method where reasonably practicable.

3. Cancellation of Subscription

Customers may cancel recurring subscriptions in accordance with the applicable Subscription Agreement or other commercial agreement.

Cancellation will prevent future renewal charges but does not automatically entitle the customer to a refund of fees already paid.

Customers remain responsible for all fees incurred prior to the effective cancellation date.

4. Perpetual Licenses

One-time perpetual software licenses are generally non-refundable once:

• The software license has been issued,
• The license key has been delivered,
• The software has been activated, or
• Delivery obligations have been fulfilled,

unless otherwise required by applicable law or expressly agreed in writing.

5. Implementation and Professional Services

Professional services include, but are not limited to:

• Implementation
• Configuration
• Customization
• Data Migration
• Integration
• Consulting
• Deployment
• Project Management
• Technical Services

Fees for professional services are non-refundable once such services have commenced, unless otherwise agreed in writing.

6. Training Services

Training services, whether delivered remotely or onsite, are non-refundable once the scheduled training has commenced.

Requests to reschedule training may be accommodated at the discretion of NSP Global Solutions, subject to reasonable notice and resource availability.

7. Renewals

Recurring subscriptions may renew automatically where agreed under the applicable Subscription Agreement.

Customers wishing to discontinue renewal should notify NSP Global Solutions before the renewal date in accordance with the applicable agreement.

8. Failed or Duplicate Payments

If you believe that:

• you have been charged incorrectly,
• a duplicate payment has occurred, or
• a payment was processed in error,

please contact NSP Global Solutions as soon as reasonably practicable.

Verified duplicate or erroneous payments will be corrected or refunded where appropriate.

9. Payment Disputes

Customers are encouraged to contact NSP Global Solutions before initiating any chargeback or payment dispute with their payment provider.

We are committed to working with customers in good faith to investigate and resolve billing concerns promptly.

Initiating an unwarranted chargeback may result in temporary suspension of access to the Services while the matter is being reviewed.

10. Taxes

Unless otherwise stated, all prices, subscription fees, and service charges are exclusive of applicable taxes, duties, or government charges.

Customers are responsible for paying any taxes applicable under the laws of their jurisdiction unless otherwise agreed in writing.

11. Exceptions

Nothing in this Policy limits any rights that cannot be excluded under applicable law.

Where local consumer protection or commercial laws provide mandatory refund rights, those rights shall apply to the extent required.

12. Changes to this Policy

NSP Global Solutions reserves the right to amend this Refund & Cancellation Policy from time to time.

The latest version will always be published on ResourcePlus Online.

Continued use of the Services after publication of changes constitutes acceptance of the revised Policy.

13. Contact Us

If you have any questions regarding refunds, cancellations, billing, or subscription matters, please contact:

NSP Global Solutions

Product: ResourcePlus

Website: https://resourceplusonline.com

Corporate Website: https://nspgs.com

Parent Company: https://netsoftpro.com

Email: info@nspglobalsolutions.com

End of Refund & Cancellation Policy

Recommendation

This policy is intentionally written for enterprise B2B SaaS rather than consumer software. It avoids promising automatic refunds, ties refund decisions to your commercial agreements, and gives you flexibility for monthly subscriptions, annual subscriptions, perpetual licenses, implementation projects, and customized enterprise contracts. It also aligns well with the expectations of payment providers such as Checkout.com.